We can come on-site to fix problems in person or (if you give the OK) dial in remotely and handle it from our office, or both!
Our Promise of Support
At ITsoft, we strive to build strong relationships with our clients and continuously seek to understand ways in which we can ensure the services we are providing are in alignment with your needs. We are committed to providing the highest level of customer support across all of our offerings.
For businesses needing to provide technical support, outsourcing allows them to maintain a high availability of service. Such need may result from peaks in call volumes during the day, periods of high activity due to introduction of new products or maintenance service packs, or the requirement to provide customers with a high level of service at a low cost to the business.
Onsite Support
In the event you experience network or service issues that cannot be resolved remotely, ITsoft will send (if located in the Greater Seattle Metro area) an experienced professional to resolve system and service-related problems. With the increasing use of technology in modern times, there is a growing requirement to provide technical support. Many organizations locate their technical support departments or call centers in countries or regions with lower costs.
ITsoft sets a new standard for qualified, reliable IT support, and provides a comprehensive solution that gives you the support you require at a price you can afford. Whether you need to complement existing IT staff or need to completely outsource your IT function, we strive to provide an exceptional customer experience and value.
Remote Support
Remote support is convenient, offering immediate response times by eliminating the extra expenses of onsite service calls when possible. Our ITsoft Support Staff are able to provide 3 different levels of support of your internet or network services.
Our all-inclusive managed onsite and remote IT support plans can be tailored to your needs providing a fixed budget style of coverage, or if flexible number of support hours will be required during the year, you can plan your expenses and receive the best hourly rates by contracting for as many hours as needed. Our onsite and remote IT support contracts are designed to suit our customer’s needs, from single location to large and complex multiple-site networks.
